Latest Trustpilot reviews for Chepstow
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3 days ago
Terrible customer service
The staff in the Howdens Chepstow branch are absolutely useless! I’ve dealt with many other Howdens branches and the staff have gone above and beyond to help and offer up their wide product knowledge. This is completely different to when you visit the Chepstow Branch, they all sit at their computers and slowly move (at a snails pace) over to the till when customers come in. They send offers through and then when you go to branch no one knows what the manager has sent out. There’s no product knowledge amongst the staff or the want to help customers. It feels like you’re a chore. Next time I will be going to the Newport branch!!!
cl
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2 months ago
Friendly professional staff excellent…
Friendly professional staff excellent choice of products good prices.
SteveR
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3 months ago
Oh these guys at Howdens are just…
Oh these guys at Howdens are just great, nothing is too much trouble and the quality of the kitchens first class.
Sarah
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4 months ago
The staff are really helpful
We bought kitchen units & they are the strongest cupboards we’ve had & we’ve fitted lots & the staff are really helpful.
juliet harding
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5 months ago
Very helpful staff more than ready to…
Very helpful staff more than ready to help.
Dewi Hughes
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5 months ago
Great experience
From the moment I first contacted Howdens enquiring about a new kitchen, Martin was fantastic. Martinprovided a thorough, professional and friendly service throughout, and utilised our kitchen space to design an excellent kitchen which we are extremely happy with. Many thanks Martin! (Paul and Hayley)
Paul Smith
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5 months ago
They had what I wanted
They had what I wanted
customer
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5 months ago
Don't buy a kitchen from this branch as…
Don't buy a kitchen from this branch as the customer service is appaling, they send damaged items and say that is the standard they use.I am 4 months pregnant and so far this kitchen has caused me a lot of stress, from wrong measurements to faulty item it is just a hassle.
Roxana Lari
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5 months ago
IT ALMOST FEELS LIKE FAMILY
ALL THE PEOPLE THAT WORK IN CHEPSTOW HOWDENS ARE VERY HELPFUL AND POLITE, FROM THE FRONT DESK TO THE STORE PEOPLE. IT IS A PLEASURE TO CALL IN ,EVEN FOR A COFFEE AND A CHAT. IT ALWAYS FEELS WELCOMING.
PETER NEWNES
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6 months ago
Great service swift and easy to use…
Great service swift and easy to use very helpful staff especially the manager went out of her way to make sure we had a smooth transition and this gave a very simple installation .. Will be back for another kitchen or 2 this year
customer
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6 months ago
We had an excellence experience with…
We had an excellence experience with Howdens Chepstow and particularly Martin Powell. Martin created a fantastic kitchen design. We were keen to keep the look of the kitchen in line with the style and age of the house and his design was better than our brief could have imagined as well as being practical and very usable for family life. His attention to detail was fantastic. All the Howdens team working front of house the couple of times we popped in have been friendly and very helpful too. Thank you!
Michelle Lennaghan
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7 months ago
Mark the kitchen designer has been…
Mark the kitchen designer has been fantastic. It has never been a problem to him to change things to suit. He has been with us every step of the way with helpful advise & good choices.
customer
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7 months ago
Will
Good service with planning of kitchen and items delivered on time
JW & HM POWELL PROPERTY ACCOUN
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7 months ago
Such superb and friendly service
Such superb and friendly service. It was so useful to have the same advisor throughout the whole design and ordering process, no question was too small and no amount of questions too many. Thank you.
Sarah
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7 months ago
Howdens Chepstow are fantastic!
If you are looking for a new kitchen then we couldn't recommend Howdens Chepstow highly enough. As soon as Martin came to measure and design the kitchen he put us at ease and was very thorough and professional. He made the whole process easy and straightforward and we are so happy with the design (and cost!) of our kitchen. Thank you so much Martin for providing such a great service and for making what seemed like a daunting task, much more enjoyable and easy!
Lydia Dorey