Latest Trustpilot reviews for Wolverhampton
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15 days ago
Great friendly staff to greet you with…
Great friendly staff to greet you with a smile and help out as much as possible
Gurmit reehal
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a month ago
Howdens
Howdens, Shaw Road, Wolverhampton. Served by Rose who was exceptional. Her knowledge was outstanding and her customer service was excellent. Would thoroughly recommend. Thank you Rose for all your help and guidance
Arfan
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2 months ago
Howdens Wolverhampton
Jon Hill visited us from Howdens Wolverhampton yesterday to do measurements of our kitchen area. He was efficient, friendly and very professional. He made some great recommendations and was a real pleasure to have in our home. It makes such a difference to have a friendly gentleman who communicates well.
Scott Robertson
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2 months ago
Excellent staff at Wolverhampton as…
Excellent staff at Wolverhampton as always - special mention for Georgina who will be greatly missed
Barry Newnes
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2 months ago
Always happy to help
Always happy to help
Dear Mr Dew
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3 months ago
Chilcomb poor paint finish
I purchased replacement timber doors, a few new units and new quartz worktops. My kitchen is a two colour design with reed green base and porcelain wall and full height units. All the porcelain doors where poorly finished with paint missing ( not sprayed properly) in the grain so there is unpainted wood exposed only on the centre panels mainly, on there chilcomb range. Only one door was fitted (no handle) out of 11 doors. The Wolverhampton shaw rd depot manager agreed with the issues and said she will sort it out and said the quality of the finish was very poor after receiving a lot of photographic evidence from ourselves. The support service was poor initially but when Ella the manager got involved it improved. They ordered a new set of doors, for the manager to find the same problems, so I didn’t receive this new patch. The manager said she was going to elevate the issue. They then organised a so called “special order “ I was asked to come into the store to check the quality, my wife and I finished work early and went the following day to find they were as bad as the ones I already had. The Manager stepped away from communications with me at this point and passed it to her assistant manager, which wouldn’t have been a problem, but Ella stated she will be dealing with it and no one else will be involved, this was due to the very poor service i received in the beginning. We have been waiting patiently for 5 weeks with only half the doors fitted in our kitchen. I received a call from the assistant manager today saying they were unable to do anything further to resolve the problem and advised that I contact customer services……….!!!!!!! We fulfilled our side of the contract of purchase by paying for it. How can a company that promotes quality products and misrepresents there goods ( shop sample is painted fully) brochures show perfect paintwork on doors, wash there hands of the issue at store level. All they said was we are so so sorry!!! We can’t resolve it! This is as far as have got to date, I was told customer services would call me today…. They didn’t. I’m a fair person, mistakes happen… it’s how you go about resolving them is important. Surly a company as large as you would like to supply quality items in a competitive market environment! I hope I will be able to amend this article in the near future. It is really down to howdens though.
John Duffy
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3 months ago
Top Marks!!
Very helpful,professional and all with a smile. Excellent 👍
S PARTONS BUILDINGS MAINTENANC
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3 months ago
Awful customer service
Awful customer service. Tried to return item after a week, unopened in package and was refused even with a receipt for item. Standards of customer service have most definitely gone downhill. I won't be making any more large purchases ever again. Or any for that matter.
S kaur
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3 months ago
The customer service is appalling…
The customer service is appalling ordered a kitchen with a pull out larder door they set an opening door pull out larder tried to get this resolved for months I had to keep chasing them in the end they would not replace with the unit I ordered. Don’t use the Wolverhampton branch
Nicholas Jacques
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3 months ago
Very good customer service
Very good customer service
Raivo Grinuss
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5 months ago
Great experience as always
Great experience as always - Georgina is always especially helpful
Barry Newnes
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6 months ago
Friendly staff
Friendly staff. Know their products. Units go together well.
JG
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6 months ago
Always reliable very good service, excellent staff
Always reliable very good service, knowledgable staff on all products, great quality products.
wilf ellis
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7 months ago
Excellent service and the product…
Excellent service and the product quality was very good
Barry Newnes
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7 months ago
never ever have items in stock
never ever have items in stock, this is ongoing for years.They will tell you we have 2 and our other branch 20 miles away has the other 3 its a joke.
Patrick Finnerty