Latest Trustpilot reviews for Yaxley
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a month ago
We deserve better!
I am greatly disappointed with my recent experience at Howdens Yaxley. Previously, I had a positive impression of this store, but since the departure of the previous manager, the quality of service has significantly declined. Additionally, I have experienced multiple issues with missing items in a previous kitchen order, resulting in financial loss for myself. I was offered “petrol money” which I never received as I had to go and collect multiple items, multiple times as more missing or incorrect items were found as the project went on. What is more annoying is the snide comments and remarks are made like “you can’t fit kitchens” which are unnecessary and ill fitting. When the issue was not with my services but the lack of quality control from the store itself. I’ve also been ripped off. One time I was offered 4 items for £20. The next day I was in line and another customer was offer 3 for £10. It’s clear there’s a lack of fair treatment to customers. I was also charged more for a worktop than what it was on the website. I had to call up and be credited. It’s just poor and unprofessional. An attempt was made to fob me off with a lesser item than the drill I requested that I had earned through loyalty points. One time, I was offered a free saw as it wouldn’t fit on the display, I said yes, only to be met with “actually it does fit, so now you can’t have it”. During my most recent visit to the store, (I recently requested a location transfer due to my recent move) The new “assistant manager” who has been consistently friendly in the past year, displayed rude and unprofessional behaviour. She normally greets me with a smile and “Hey trouble”. Today, failed to acknowledge me when she was requested by the manager to count cash I had just handed over. Not even a “Hello” or “Good morning”. It was only yesterday I sent well wishes and congratulations to be passed on by her colleague upon learning about her recent promotion. It’s ironic that only a few weeks ago, her boss was a “c**t to work for”. That’s a direct quote. I immediately attempted to address my concerns by contacting the local representative but have not received a response. This consistent lack of professionalism has greatly upset me, prompting me to share my experience here on Trustpilot. It is unacceptable and disgraceful behaviour for customers to be treated in such a disrespectful, unfair, and unprofessional manner across the whole store. It would appear the lads in the warehouse and the kitchen designer are the only members of the team left with any level of decency, respect, and professionalism.
Nikolai Miller
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3 months ago
Larris was a Fantatic - Highly Recommend this Branch
Contacted Yaxley Centre regarding a new Kitchen and dealt with Larrisa, who was very helpful and assisted the who process. Would highly recommend working with her. Will definitely deal with them again
Paul Denman
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3 months ago
Howdens in Yaxley, Peterborough
We used Howdens in Yaxley, Peterborough, for our new kitchen recently. They couldn’t have been more helpful, whether it was discussing the design and colour, coming to measure up or helping with queries. The kitchen fitters that they recommended were good and the one we chose did an excellent job. We had one small problem with a dishwasher door that was damaged in transit and they got it replaced immediately. I would use them again in the future and highly recommend them.
CS
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10 months ago
Amazing
howdens at yaxley were unreal from start to finish the service of Sam and the team were second to none one of the best companies iv ever delt with .from the planing to the delivery and the price of the kitchen and the quality of the kitchen was brilliant so so happy thank you so much 😀
Darren
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10 months ago
Very easy to deal with
Very easy to deal with, not pushy and always helpful
Nicholas Rance
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10 months ago
Very friendly people and nothing is too…
Very friendly people and nothing is too hard for them
Richard Rist
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10 months ago
Excellent friendly ans professional…
Excellent friendly ans professional service as always.
STEVE
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11 months ago
I would highly recommend Howden Yaxley
I would highly recommend Howden Yaxley. There customer service is second to none from help with designing our kitchen through to delivery Amelia was great and nothing was to much trouble. Dominic and the team are a credit to the company
Mr S Baker
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a year ago
Always fantastic service…will always go…
Always fantastic service…will always go out of their way to help and advise…friendly and approachable staff 👍🏼
NENE PROJECTS LIMITED
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a year ago
The help we get from everyone at yaxley…
The help we get from everyone at yaxley ever time we visit
Mr Goodwin
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a year ago
Absolutely hassle free and friendly…
Absolutely hassle free and friendly service
Richard Rist
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a year ago
Nice friendly bunch of people and…
Nice friendly bunch of people and nothing was too hard for them
Richard Rist
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a year ago
Customer satisfaction
I’ve been using Yaxley Howdens now for a number of years and can’t fault them. Recently a customer of mine wanted some advice on how to treat some ok veneered doors and Dom and the team couldn’t have been more helpful
JONATHAN REES-SQUELCH
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a year ago
Kitchen design and delivery
We visited a number of kitchen suppliers and found that the service we received at the Yaxley store was excellent throughout the process from initial enquiry, planning, delivery and help when needed. The price was also really competitive. We dealt with Dom Dumarche & Dom Clarke.
DOMINIC
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a year ago
Howdens Yaxley Fab (Especially Dominic)
Howdens Yaxley (Especially Dominic) have been fab. For various reasons our house remodel has taken longer than expected. But we brought them our plans and their 3d creator was fab at helping us picture our new kitchen. It was delivered and offloaded efficiently. We had a fault with a washer dryer which was quickly and simply sorted. Already recommended the service to my parents and 2 friends looking to upgrade. Thoroughly happy customer
Laura B